Refund policy
Effective Date: 12.03.2025
We want you to be satisfied with your purchase. This policy outlines the conditions and procedures for returning products bought through Harv & Rose's website.
1. Conditions for Returns
Products can be returned within 14 days of receiving the order.
Items must be unused, undamaged, and in their original packaging with all tags attached.
Non-returnable items include:
Customized or personalized products.
Items marked as “Final Sale” or purchased during special promotions.
Gift Cards and digital products.
2. How to Initiate a Return
To start a return, contact Customer Support at support@harvandrose.com with your order number and reason for return.
We will provide a return shipping label (if applicable) and instructions on how to send the product back.
The product must be returned within 7 days of receiving the return label or authorization.
3. Return Shipping and Fees
Domestic Returns:
For defective or incorrect items, we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping.
International Returns:
Customers are responsible for shipping fees, customs duties, and import taxes related to returns.
If the package is not cleared by customs or returned to us due to non-payment of fees, the original shipping fee will not be refunded.
4. Refunds and Processing Time
Once we receive and inspect the returned item, we will issue a refund to the original payment method within 7-14 business days.
Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
For partially returned orders, refunds will only apply to the returned item(s).
5. Exchanges
Exchanges are subject to product availability. If the requested product is not available, a refund will be processed instead.
To exchange a product, contact us to confirm availability before sending the original product back.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact Customer Support immediately. We will arrange for a replacement or refund, including covering all shipping costs.
7. Conditions for Refund Denial
A return may be refused or a refund denied if:
The product shows signs of use or wear.
It is returned without original tags or packaging.
The return is initiated after the allowed period.
8. Contact Information
For any questions regarding returns, contact:
Email: support@harvandrose.com
Cancellation Policy
This Cancellation and Refund Policy outlines the procedures and conditions under which orders can be cancelled, and refunds processed for purchases made through Harv & Rose’s website.
1. Order Cancellation by the Customer
1.1 Cancellation Before Dispatch
You may cancel your order before it is dispatched by contacting our customer service team at support@harvandrose.com
If the order has not yet been shipped, a full refund will be processed to the original payment method within 25-30 business days.
1.2 Cancellation After Dispatch
Once the order is dispatched, cancellations are not possible. However, you may still initiate a return after receiving the item. See our Returns Policy for details.
Any shipping costs or customs incurred will not be refunded for orders cancelled post-dispatch.
2. Cancellation by Harv & Rose
We reserve the right to cancel your order under the following circumstances:
Stock unavailability: If the product is no longer in stock.
Suspicion of fraud or misuse: If your order triggers fraud prevention measures.
Pricing or technical errors: If an incorrect price or product description was displayed due to a system error.
In such cases, you will be notified promptly, and a full refund will be issued within 7-10 business days.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds are applicable under the following conditions:
Cancelled Orders: Orders cancelled before dispatch or due to stock issues or pricing errors.
Returned Items: If the returned product meets the conditions outlined in the Returns Policy (e.g., unused, undamaged, with tags attached).
3.2 Processing Refunds
Refunds will be processed through the original payment method used at the time of purchase.
Refunds are typically completed within 7-14 business days from the date of cancellation or receipt of returned items.
3.3 Partial Refunds
If a portion of your order is returned, a partial refund will be issued for the relevant item(s).
Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Non-Refundable Items
Customized or personalized products.
Items marked “Final Sale” or purchased during promotional events.
Gift cards (in accordance with the Gift Card Policy).
5. Refunds for International Orders
For international orders, shipping and customs duties are non-refundable.
Customers are responsible for any return shipping costs unless the item was incorrect or defective upon arrival.
6. How to Initiate a Cancellation or Refund
To cancel your order or request a refund, contact us at:
Email: support@harvandrose.com
Our customer support team will guide you through the process. Make sure to provide your order number and relevant details.