Privacy policy

Effective Date: 07.03.2025

This Privacy Policy explains how Harv & Rose, a brand of VJF Industries Private Limited, collects, uses, discloses, and protects personal data. By interacting with us, whether by visiting our website, purchasing products, or contacting our support team, you agree to the terms outlined here.

1. WHO WE ARE

Harv & Rose is a brand owned by VJF Industries Private Limited. This Privacy Policy applies to data collected through all our platforms, including the website, mobile applications, and in-store interactions.

Contact Information:
Email: support@harvandrose.com

2. TYPES OF PERSONAL DATA WE COLLECT

We may collect various categories of personal data based on your interaction with us, including:

Identity Data: Name, email, phone number, date of birth, shipping and billing address.

Financial Data: Payment information (e.g., card details, UPI information).

Transactional Data: Purchase history, order information, returns, and refunds.

Technical Data: IP address, browser type, device information, geolocation, cookies.

Marketing Data: Preferences, newsletter subscriptions, and interaction with ads.

3. HOW WE USE YOUR DATA

We process your personal data to:

Manage Orders and Deliveries: To process your purchase, manage shipping, and handle returns and exchanges.

Customer Support: Respond to inquiries and resolve complaints.

Marketing and Personalization: Send promotional offers, newsletters, and recommendations based on purchase history and preferences.

Fraud Detection and Prevention: Monitor for unauthorized activities and suspicious transactions.

Analytics: Improve website performance and enhance user experience.

Legal Compliance: Fulfill regulatory obligations and respond to legal requests.

4. LEGAL BASIS FOR PROCESSING DATA

We process personal data based on:

Consent: For marketing communications and personalized advertising.

Contractual Obligations: To process purchases, payments, and returns.

Legal Obligations: To comply with tax, regulatory, and anti-fraud laws.

Legitimate Interests: For analytics, fraud prevention, and customer service improvements.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your browsing experience, understand user behavior, and provide personalized ads. For more details, please refer to our Cookies Policy [Insert Link].

6. DATA SHARING AND DISCLOSURE

We may share your personal data with:

Service Providers: Logistics partners, payment processors, IT services, and marketing agencies.

Government and Law Enforcement: When required by law or for legal investigations.

International Transfers: For global operations, your data may be transferred to countries outside India under appropriate safeguards, such as Standard Contractual Clauses.

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

Transactional Data: Retained for 7 years (as required by Indian tax laws).

Marketing Data: Until you unsubscribe or withdraw consent.

Customer Support Records: Retained for 3 years from the date of resolution.

8. YOUR RIGHTS

You have the following rights regarding your personal data:

Access: Request a copy of your data.

Correction: Update or correct your personal data.

Erasure: Request deletion of data when it is no longer needed.

Objection: Object to data processing based on legitimate interests.

Portability: Request a structured copy of your data for transfer to another service.

Withdraw Consent: Opt-out of marketing communications or revoke previously given consent.

To exercise these rights, contact us at: support@harvandrose.com.

9. INTERNATIONAL USERS

For customers in the EU, we comply with GDPR. You have the right to file a complaint with your local data protection authority.
For California residents, we comply with CCPA. You may request disclosure of what personal information we collect, how we use it, and to whom it is disclosed.

10. DATA SECURITY

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no system can be guaranteed as completely secure.

11. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be communicated through the website or via email. Please review it regularly.